Frequently Asked Questions
Check-in is after 2pm and check-out is at noon in the Philippines, and Thailand.
Your member account is personal and must not be used to make a booking for someone else.
If you wish to make a reservation under someone else’s name, we ask that you book a room while you’re signed out or create a new member account for them. Please make sure the name matches that of the guest staying at the hotel.
Just click here. There’s also a menu button for your bookings on our mobile app.
To search for your past and upcoming bookings, sign in to your account or enter the booking confirmation number and your email address. Please note that you can only modify Pay at Hotel reservations.
Please call or email the hotel or chat directly with your hotel on our mobile app. You can download it here.
Yes, but please let us know before their arrival. In the Philippines, we ask that you email us a letter of authorisation for other guests.
Please note that all guests checking in are required to show valid identification, and children below the age of 18 cannot check in without an accompanying adult.
RED members can enjoy early check-in (7am - 1pm) and late check-out (1pm-2pm), free of charge! These are subject to room availability upon arrival and available only for bookings made as a member.
Non-members will incur half of the day’s rate for early check-in and late check-out.Sign-up FREE here.
No. You can choose Pay at Hotel option, and pay at the front desk when checking in with cash or any other payment method accepted by the hotel.
For prepaid bookings (Pay Now), we also accept most international debit cards.
No. Our hotels follow government regulations, and our rooms are strictly non-smoking, including vapes and e-cigarettes.
As much as we love all animals, unfortunately we do not allow pets. And by pets, we mean live animals. Pet rocks, digital pets and stuffed animals are all welcome.
Children of all ages are welcome. Our double and twin rooms are good for three people, with no more than two adults and one child, when using existing bedding. Connecting rooms are also available upon request but subject to room availability on arrival.
A child is considered an adult from age 12 in the Philippines, and Thailand.
Breakfast is available at selected hotels, and you can add it when completing your reservation. There is an additional charge for breakfast.
There are plenty of restaurants right outside the front door, and the front desk will point you out to the good ones if you ask them. We have members-only discounts at many of them that you can get when you flash your in-app membership card.
We have free parking at some hotels on a first come, first served basis. Please check the hotel web page for a free parking icon.
At hotels where we cannot offer free parking, the service is operated by another provider, and there’s a charge to park your car. If you’re driving in, please ask the front desk for help.
You can reset your password here.
Sure. All our hotels have wheelchair-friendly rooms, entrances, and lifts compliant with the local disability and discrimination regulations. Our accessible rooms have wide doors, low-level switches, and safety rails in the shower and around the toilet.
Yes, you can book up to five rooms per reservation as long as you’re staying at one of those rooms. Birthday discount can be used as many times as there are days in your birth month. We ask that you present an ID at check-in that shows your birthday.
Yes, that’s possible. Please note that for security purposes, they will be asked to register with you at the front desk.
Yes. If your room is not available before check-in time or you have a late-night flight, the front desk will hold your bags until you’re ready. Please check with your hotel before leaving your bags overnight, as we might charge an additional storage fee.
You find the contact details on the hotel web pages and in your booking confirmation.
