Red Planet has always believed in building a planet for all of us, and nothing is more important to us than the safety and well-being of our guests.
We want to update you on what we are doing to help prevent the spread of the virus and ensure that you can have peace of mind when staying with us.
We will temporarily suspend operations at several of our hotels in Japan. We are very sorry about the disruption this closure may cause you.
The following hotels will be temporarily closed:
Guests will receive a confirmation by email once the booking has been cancelled. If you already have a prepaid reservation for stays while the hotel operations are suspended, you will receive a full refund. Please note that these refunds usually arrive in 14 days but may take up to 30 days depending on the delays in the refund processing.
If you booked through online travel agents or third parties, we advise you to contact your booking provider directly for assistance.
Due to the current outbreak of the coronavirus, we are making adjustments to availability at our hotels in Thailand. We have temporarily suspended all hotel operations at the following hotels:
If you have an existing prepaid reservation while the hotel operations are suspended, we'll refund it in full. You will receive a confirmation by email once the booking has been cancelled. If you booked through online travel agents or third parties, we advise you to contact your booking provider directly for assistance.
Please note that these refunds normally arrive in 14 days but may take up to 30 days depending on the delays in the refund processing.
As we navigate this challenge, we continue to listen to you. We understand that this unusual situation may inconvenience your life, and your plans might change.
That's why we have temporarily adjusted our cancellation policy in response to your feedback. Because we do not know enough about the situation, we want to give you more flexibility to your travel plans and help you as much as we can. Please reach out to us directly if you need to cancel or change your reservation. You can find every hotel's contact information here.
Given the seriousness of the global spread of coronavirus COVID-19 and the imposed quarantine on Luzon island in the Philippines, we're taking additional steps to ensure the safety of our guests and staff.
As directed by the government authorities and with our heavy hearts, we have decided to close all our hotels in Metro Manila and Angeles City temporarily. We expect the closure to last through the mandated period starting from 19 March until 14 April. The following hotels are unavailable for stay during this period:
Please note that these refunds normally arrive in 14 days but may take up to 30 days depending on the bank.
Hygiene and cleanliness have always been our top priorities, and during the past weeks, we have taken additional steps to lessen the impact of the virus. At our hotels and offices, we are rolling out temperature checks and ensuring that our spaces are safe for our guests and staff. That means increased social distancing, repeated cleaning at high-touch areas, additional hand sanitisers, frequent room key disinfection, and more guidance on good hand hygiene.
As things develop, we continue to follow the best practices and official guidance as advised by Centers for Disease Control and Prevention (CDC) and local government authorities. The staff at our hotels are instructed on our contingency plan, and we are prepared to adapt operations hotel-by-hotel when it is in the best interest of our guests, staff, or public health.